{"id":941,"date":"2018-07-31T10:57:50","date_gmt":"2018-07-31T16:57:50","guid":{"rendered":"https:\/\/servidor-de-pruebas.com\/jasec\/?page_id=941"},"modified":"2019-09-30T14:34:15","modified_gmt":"2019-09-30T20:34:15","slug":"contraloria-de-servicios","status":"publish","type":"page","link":"https:\/\/www.jasec.go.cr\/index.php\/contraloria-de-servicios\/","title":{"rendered":"Contralor\u00eda de Servicios"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#e5e5e5;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>Bienvenido (a) a la <strong>Contralor\u00eda de Servicios de la Junta Administrativa del Servicio El\u00e9ctrico Municipal de Cartago (JASEC)<\/strong>. \u00a0La Contralor\u00eda de Servicios de JASEC es una unidad adscrita a la Junta Directiva creada para fomentar la participaci\u00f3n ciudadana de nuestros usuarios y abonados, con el fin de garantizar la calidad en la prestaci\u00f3n de los servicios, as\u00ed como atender todas aquellas sugerencias que los usuarios deseen realizar para mejorar la calidad de los servicios que brinda JASEC.<\/p>\n<h3>Marco legal<\/h3>\n<p>La Contralor\u00eda de Servicios de JASEC, sustenta su gesti\u00f3n al amparo de lo que establece la Ley No. 9158, Ley Reguladora del Sistema Nacional de Contralor\u00edas de Servicios publicada en La Gaceta No. 173 del 10 de setiembre de 2013 y su respectivo reglamento publicado en La Gaceta No. 154 del 10 de agosto de 2015. A lo interno se rige adicionalmente con su reglamento, aprobado en la Sesi\u00f3n Ordinaria No. 063-2019, art\u00edculo 3\u00b0 del 19 de agosto de 2019.<\/p>\n<h3>\u00c1reas de atenci\u00f3n<\/h3>\n<p>La Contralor\u00eda de Servicios de JASEC es una oficina independiente a la Administraci\u00f3n Activa \u00a0y fungir\u00e1 como intermediaria ante otros departamentos para atender todo lo referente a denuncias y quejas sobre Calidad del Servicio, Trato a los Usuarios, Instalaciones Inadecuadas, Atenci\u00f3n Inoportuna en los Servicios, as\u00ed como todas aquellas consultas y sugerencias.<\/p>\n<h3>Presentaci\u00f3n de la denuncia<\/h3>\n<p>Puede ser recibida a trav\u00e9s de los siguientes medios:<\/p>\n<ul>\n<li>V\u00eda telef\u00f3nica al 2550-6800 extensi\u00f3n 7112 y 7111.<\/li>\n<li>Correo electr\u00f3nico <span id=\"cloak78a7b5371d06a61512ba2d963a72fa76\"><a href=\"mailto:contraloria.servicios@jasec.go.cr\">contraloria.servicios@jasec.go.cr<\/a><\/span>.<\/li>\n<li>En el sitio web de JASEC en la opci\u00f3n para tal fin.<\/li>\n<li>En el sitio de Facebook de JASEC.<\/li>\n<li>En el buz\u00f3n de sugerencias\u00a0ubicados en oficina central y sede en F\u00e1tima.<\/li>\n<li>V\u00eda oficio debidamente firmado y con copia de la c\u00e9dula de quien firma.<\/li>\n<li>De manera personal en la Contralor\u00eda de Servicios ubicada en el Edificio Central de JASEC (Avenida 1, Calle 3 y 5).<\/li>\n<\/ul>\n<h3>Requisitos<\/h3>\n<p>Indistintamente del medio de presentaci\u00f3n, se requiere:<\/p>\n<ul>\n<li>Nombre completo de la persona que denuncia.<\/li>\n<li>N\u00famero de identificaci\u00f3n.<\/li>\n<li>Direcci\u00f3n de domicilio.<\/li>\n<li>Correo electr\u00f3nico (si lo tiene).<\/li>\n<li>N\u00famero de NISE (abonado), n\u00famero de medidor o n\u00famero de contrato de Internet.<\/li>\n<li>Pretensiones.<\/li>\n<li>Medio de notificaci\u00f3n de resultados.<\/li>\n<li>Amplio detalle de la denuncia adem\u00e1s del n\u00famero de abonado, n\u00famero de medidor y de ser posible el nombre del (los) funcionario(s) o del veh\u00edculo de JASEC (cuando corresponda este \u00faltimo).<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><a href=\".\/consultas-sugerencias-o-inconformidades-ante-la-contraloria-de-servicios\/\">Formulario de Consultas, Sugerencias o inconformidades ante la Contralor\u00eda de Servicios<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"width:25%;width:calc(25% - ( ( 4% ) * 0.25 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#8dc63f;}.fusion-widget-area-1 .widget .heading h4 {color:#8dc63f;}.fusion-widget-area-1 .widget h4 {font-size:20px;}.fusion-widget-area-1 .widget .heading h4 {font-size:20px;}<\/style><div id=\"text-2\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Horario de atenci\u00f3n<\/h4><\/div>\t\t\t<div class=\"textwidget\"><p>De lunes a viernes de 07:24 de la ma\u00f1ana a las 05:00 de la tarde.<\/p>\n<\/div>\n\t\t<\/div><div id=\"text-3\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Cont\u00e1ctenos<\/h4><\/div>\t\t\t<div class=\"textwidget\"><p>Si requieren realizar alguna denuncia referente al servicio y atenci\u00f3n recibida, usted puede tramitarla a trav\u00e9s de la Contralor\u00eda de Servicios.<\/p>\n<\/div>\n\t\t<\/div><div id=\"text-4\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Informaci\u00f3n adicional<\/h4><\/div>\t\t\t<div class=\"textwidget\"><p>Es necesario que antes de presentar cualquier denuncia, el interesado haya realizado todas las gestiones correspondientes en la Plataforma de Servicios o en el \u00e1rea en donde realiz\u00f3 su tr\u00e1mite o gesti\u00f3n, pues la Contralar\u00eda de Servicios no realiza tr\u00e1mites.<\/p>\n<\/div>\n\t\t<\/div><div id=\"text-5\" class=\"widget widget_text\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"heading\"><h4 class=\"widget-title\">Informes<\/h4><\/div>\t\t\t<div class=\"textwidget\"><p><a href=\"..\/docs\/PDF\/gestiones_contraloria2020.pdf\" target=\"_blank\" rel=\"noopener\">Resultados de las gestiones ciudadanas frente a la Contralor\u00eda de Servicios durante el a\u00f1o 2020.<\/a><\/p>\n<p><a href=\"..\/docs\/PDF\/reglamento_contraloria_servicios.pdf\" target=\"_blank\" rel=\"noopener\">Reglamento de la Contralor\u00eda de Servicios de JASEC.<\/a><\/p>\n<\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-941","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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